Bonnie's Cross Stitch Zone

Frequently Asked Questions

At Bonnie's Cross Stitch Zone, we get lots of e-mail everyday. Some of the most common questions we receive are concerning overseas shipping charges, catalogue requests, and how to place an order. We have tried to address some of these frequently asked questions on this page. If you have a question that is not answered on this page, please feel free to send us an e-mail. As always, we will try to respond to all e-mail within twenty-four hours.

CATALOGUE
1. How can I get a catalogue?
2. Does the catalogue have more supplies listed in it than the website?

SHIPPING
How much does it cost to ship my order:
1. Within Canada?
2. To The United States?
3. Overseas?

How is my order shipped:
1. Within Canada?
2. To The United States?
3. Overseas?

ORDERING
1. How can I place an order?
2. Do I have to pay tax on my order?
3. Do I have to pay duty on my order?

CATALOGUE
1. How can I get a catalogue?

Due to the high cost of shipping and printing in full colour, there is a small charge to receive our catalogue. The charge for the catalogue is listed on the Catalogue Information page. To receive your copy of the catalogue, please print the Catalogue Information form (or make a handwritten copy of the information required) and mail with a cheque or money order to:
Bonnie's Cross Stitch Zone
PO Box 3009, Stn Terminal MPP
Kamloops, BC V2C 6B7
CANADA
We will accept payment by VISA or MasterCard for our foreign customers. (Minimum credit card order: $5.00CDN) You would automatically receive a complimentary copy of our catalogue with any merchandise order.

2. Does the catalogue have more supplies listed in it than the website?

No. Our very large selection of books and leaflets is changing and evolving constantly. The catalogue is printed on an annual basis and can takes months to go from the starting layout, to the prepress, and finally, to the printing press. The website, on the other hand, can be updated quickly with very few steps involved. Our catalogue does list all of the fabrics, threads, accessories, ready to stitch items, kits and a nice variety of books and leaflets in a quickly available format.

SHIPPING

1. How much does it cost to ship my order within Canada?

All of our shipping charges are a flat rate which means the rate stays the same no matter the size of the order. Orders going to British Columbia, Alberta, and Saskatchewan are charged $6.95CDN for shipping. Orders going to Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland and the territories are charged $7.95CDN for shipping. All orders going to air stage offices within Canada are charged $10.95CDN for shipping.

2. How much does it cost to ship my order to The United States?

All of our shipping charges are a flat rate which means the rate stays the same no matter the size of the order. All orders going to the USA are charged $8.95CDN for shipping.

3. How much does it cost to ship my order overseas?

All international orders are shipped via Insured Mail. The actual shipping charge depends on the weight and value of the order. Orders valued at $100.00CDN or less and weighing up to 250 grams would cost $8.95CDN to ship. An order valued below $100.00CDN and weighing between 250 grams and 500 grams would cost $14.50CDN to ship. An order valued below $100.00CDN and weighing between 501 grams and 1 kg would cost $27.50CDN to ship. An order valued below $100.00CDN and weighing between 1 kg and 2 kg would cost $43.00CDN to ship. Most of the orders we get are less than 500 grams. Orders valued over $100.00CDN will cost more for insurance against loss.

Send us an e-mail and let us know what you are interested in ordering, and we will weigh it and let you know the shipping cost.

1. How is my order shipped within Canada?

All orders within Canada are shipped by Expedited Parcel service from Canada Post. Expedited Parcel is a faster service than Parcel Post and includes the added security of insurance. We can also ship your order by Xpress Post or Priority Courier from Canada Post. Please call us for the rate for these services to your area.

2. How is my order shipped to The United States?

The majority of orders going to the USA are shipped via Small Packet Air Mail from Canada Post. Some of the bulkier parcels are shipped by Canada Post Ground Service.

3. How is my order shipped overseas?

All overseas orders are shipped via Insured Air Mail from Canada Post. We have found this is much less expensive than shipping by Parcel Mail and still gives you the security of insurance against loss.

ORDERING

1. How can I place an order?

You have many options for placing an order with us. You can place an order over the phone (in Canada call 1- 800-887-4230, outside Canada call 250-377-8662) or by e-mail if you are paying by VISA or MasterCard. If ordering by e-mail, make sure you tell us your mailing address, credit card number, expiry date, your name as it appears on your credit card and your functioning e-mail address. You can also print out the order form and mail it to us with a cheque or money order in Canadian dollars or mail it with your credit card information. We cannot accept money orders from foreign banks. The order form is quite lengthy to give you all of the shipping information but you only need to print out the first page. We will also accept a handwritten copy of the order form.

2. Do I have to pay tax on my order?

Only Canadian residents are required to pay tax. Orders going to the USA or overseas are not required to pay tax. Residents of British Columbia must pay PST (Provincial Sales Tax) and GST (Goods and Services Tax). Residents of Newfoundland, Nova Scotia and New Brunswick are required to pay HST (Harmonized Sales Tax). Residents of Alberta, Saskatchewan, Manitoba, Ontario, Quebec, PEI and the Territories are required to pay GST.

3. Do I have to pay duty on my order?

If your order is being shipped outside of Canada, you may be required to pay duty or a custom's fee on your order once you receive it. You would have to check with your customs office or local post office to find out the applicable duty and/or fees, if any.

If you have a question that has not been addressed on this page, please send us an e-mail and we will answer as soon as possible.